Help center
Frequently asked questions
Live shipping, dosing, storage, and orders — straight answers for reef keepers. Still stuck? Contact us.
Shipping
We harvest fresh, pack with insulated liners, and ship with live-arrival best practices so your phytoplankton and copepods arrive healthy and ready for the reef.
If your order arrives compromised, contact us within 24 hours with photos of the packaging and contents. We will replace or refund eligible shipments per our guarantee terms.
Fresh cultures typically ship Monday–Wednesday so they spend less time in transit over the weekend. Cutoff times may vary by product and destination.
Feeding
Start light and observe your reef. Many systems do well with small daily or every-other-day doses. Shake gently before use and follow the feeding guide on each product page.
They work great together — phytoplankton feeds filter feeders and pods, while copepods support fish and coral that hunt live prey. Bundles are an easy way to start.
Care
Keep bottles sealed in a cool, dark place (refrigeration helps for many phyto products). Use promptly for peak density, and never leave cultures in a hot car or direct sun.
Orders
Where selling plans are available on a product, you can choose Subscribe on the product page for recurring deliveries. You can manage or cancel anytime from your account.
Email support@phytofreak.com or use our Contact page. We typically reply within 24 hours on business days.
Still have a question?
Our team replies within 24 hours on business days — reef questions welcome.